iBooking Ticket - The Product and How it Works

iBooking Ticket - Management Area
The iBooking Ticket user view makes it as simple as possible for your customers to check routes and fares and place a secure, confirmed booking. Just as important is the ability for you and your staff to manage every aspect of your booking system with confidence and ease.

Each of these operations is achieved easily via your own secure management screen.

	Back Office Main Screen This screen shows the main back office interface along with the booking summary and the internal booking process. Internal bookings allow staff to place bookings and for those bookings to be tracked back to the person that placed them.

	Account Settings Screen Configure account settings such as specifying whether you can sell tickets within 24 hours of the booking time, switch on or off a daily booking summary email, and select the credit card types that customers can use. You can even have bookings sent to a fax or mobile phone if you want.

	Management > Locations Specify as many locations as you need to. Each location forms the basis for your journey schedules and routes.

	Management > Ticket Types iBooking Ticket allows you to create as many ticket types as you need to. Customers can select as many of each ticket type as required before completing their booking. You can control fares for each ticket type for each journey. Advanced features even allow you to set different fares for different periods of the year.

	Management > Manage Journeys Journeys are created by linking locations together and selecting schedules that specify the time and frequency of departures. For each journey, fares are input based on the ticket types available for the journey. Fares can be in any currency and journeys can run on any selected day of the week. Advanced features allow journeys to be run using different schedules at different times of the year.

Running and Viewing Reports

	Bookings The Bookings screen lists all customer bookings ordered by date. Quickly locate a booking using the unique reference number or customer email address. You can also resend customer confirmations to the original or a new email address. Any booking or customer record can also be modified/updated from this screen.

	Graphical Reports A full range of graphical reports are available allowing a summary view of bookings over a selected date range. These include analysis of bookings made by agents and affiliates, bookings by departure point, bookings by customer country of origin, and many more.

	Report View and Export The Report Centre also allows numerous reports to be printed to screen and exported to CSV. You can easily dump passenger lists, customer lists, and ticket type reports to files for analysis and review.

	Passenger Lists The Passenger List report provides a list of passengers booked on each service. It's ideal as a driver list allowing passengers to be checked as they join a service.